ITIL® 4 Managing Professional Transition
Czas trwania szkolenia:5 dni (40h)
Kod kursu:HU0C8S
Poziom zaawansowania:
O szkoleniu ITIL® 4 Managing Professional Transition
W cenie otrzymasz:
- Materiały szkoleniowe
- Certyfikat ukończenia szkolenia
- W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki
Dla kogo?
- Senior IT leaders and executives
- Managers, supervisory staff, and team leaders
- IT professionals who require a deeper understanding of the ITIL 4 publications and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
- IT professionals working in roles associated within a service-based business model
- IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
- Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework
Wymagania
- Candidates must currently hold the ITIL Expert designation or have a minimum of 17 Credits with the ITIL credit scheme to qualify for registration with PeopleCert regarding the Managing Professional examination.
Zalety
- IDC MarketScape leader 5 years running for IT education and training
- Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
- Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI and SUSE
- Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
- Simplified purchase option with HPE Training Credits
Cele szkolenia
- ITIL 4 Foundation: to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts
- Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT- enabled products and services, and relevant practices, methods and tools
- Drive Stakeholder Value (DSV): to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
- High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments
- Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
Program
ITIL 4 Foundation
- Understand the key concepts of service management including service relationships
- Understand how the ITIL guiding principles can help an organization adopt service management, and also the nature, use, and interaction of the guiding principles
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain(SVS) and how these activities interconnect
ITIL Specialist: Create Deliver and Support
- Understand how to plan and build a service value stream to create, deliver, and support services
- Learn how the relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Understand how to create, deliver and support services
ITIL Specialist: Drive Stakeholder Value
- Understand how customer journeys are designed
- Learn how to foster stakeholder relationships
- Learn how to shape demand and define service offerings
- Learn how to onboard and offboard customers and users
- Learn how to act together to ensure continual value co-creation (service consumption and provisioning)
- Learn how to realize and validate service value
ITIL Specialist: High-Velocity IT
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL ‘operating model’
- Understand the importance of the ITIL Guiding
- Principles and other fundamental concepts for delivering high velocity IT
ITIL Strategist: Direct, Plan and Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk, and Compliance, also how to integrate these principles and methods into the service value system
- Understand how to use the key principles and methods of Communication and Organizational Change Management to direct planning and improvement
