ITIL® 4 Foundation

Czas trwania szkolenia:2 dni (16h)

Kod kursu:HU0C1S

Poziom zaawansowania:
hpe
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Administratorem danych jest Sages Sp. z o.o. z siedzibą w Warszawie przy ul. Nowogrodzkiej 62c. Podanie danych jest dobrowolne. Osobie, której dane dotyczą przysługuje prawo wglądu do danych osobowych, ich zmiany oraz usunięcia w sposób określony w Polityce prywatności.
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O szkoleniu ITIL® 4 Foundation

W cenie otrzymasz:

  • Materiały szkoleniowe
  • Certyfikat ukończenia szkolenia
  • W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki

Dla kogo?

  • Business managers, business process owners, or any business person interfacing with IT organizations
  • Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply the service management concepts to create value for customers
  • IT professionals already working with ITIL best practices, and want to advance their knowledge of the new service management practices in ITIL 4
  • Other individuals working in parts of the IT organization, including: IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality and cost of IT services IT vendors, suppliers, and partners; IT managers and IT executives Individuals working in other parts of IT (digital, product, development, security)

Wymagania

  • There are no specific prerequisites for this training.
  • Additional study time outside of the classroom will be required to prepare for the certification exam.

Zalety

  • IDC MarketScape leader 5 years running for IT education and training
  • Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
  • Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
  • Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
  • Simplified purchase option with HPE Training Credits

Cele szkolenia

  • Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
  • Describe the service value system (SVS) and how the SVS ensures value is cocreated with the business
  • Understand and implement the ITIL service value chain
  • Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination

Program

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