ITIL® 4 Foundation

LICZBA DNI: 2 (16h)

KOD KURSU: HU0C1S

# hpe

Szkolenie na zamówienie

Szkolenie dostosowane do potrzeb Twojego zespołu. Dostępne WYŁĄCZNIE na zamówienie.

  • Dostosowany program
  • Indywidualna wycena
  • Dowolny termin

Interesuje Cię ta tematyka i szukasz szkolenia tylko dla siebie?

O szkoleniu

DLA KOGO?

Business managers, business process owners, or any business person interfacing with IT organizations

Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply the service management concepts to create value for customers

IT professionals already working with ITIL best practices, and want to advance their knowledge of the new service management practices in ITIL 4

Other individuals working in parts of the IT organization, including: IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality and cost of IT services IT vendors, suppliers, and partners; IT managers and IT executives Individuals working in other parts of IT (digital, product, development, security)

WYMAGANIA

There are no specific prerequisites for this training.

Additional study time outside of the classroom will be required to prepare for the certification exam.

ZALETY

IDC MarketScape leader 5 years running for IT education and training

Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services

Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE

Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training

Simplified purchase option with HPE Training Credits

Cele szkolenia

Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation

Describe the service value system (SVS) and how the SVS ensures value is cocreated with the business

Understand and implement the ITIL service value chain

Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination

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