ITIL® 4 Foundation
Czas trwania szkolenia:2 dni (16h)
Kod kursu:HU0C1S
Poziom zaawansowania:
Dostępne terminy
Termin:
Termin:
Termin:
Termin:
Interesuje Cię szkolenie stacjonarne lub nie odpowiada Ci żaden z dostępnych terminów?
Zapytaj o szkolenieO szkoleniu ITIL® 4 Foundation
W cenie otrzymasz:
- Materiały szkoleniowe
- Certyfikat ukończenia szkolenia
- W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki
Dla kogo?
- Business managers, business process owners, or any business person interfacing with IT organizations
- Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply the service management concepts to create value for customers
- IT professionals already working with ITIL best practices, and want to advance their knowledge of the new service management practices in ITIL 4
- Other individuals working in parts of the IT organization, including: IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality and cost of IT services IT vendors, suppliers, and partners; IT managers and IT executives Individuals working in other parts of IT (digital, product, development, security)
Wymagania
- There are no specific prerequisites for this training.
- Additional study time outside of the classroom will be required to prepare for the certification exam.
Zalety
- IDC MarketScape leader 5 years running for IT education and training
- Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
- Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
- Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
- Simplified purchase option with HPE Training Credits
Cele szkolenia
- Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
- Describe the service value system (SVS) and how the SVS ensures value is cocreated with the business
- Understand and implement the ITIL service value chain
- Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination
