ITIL® 4 Specialist: Create, Deliver and Support (CDS)
Czas trwania szkolenia:3 dni (24h)
Kod kursu:HU0C2S
Poziom zaawansowania:
Dostępne terminy
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W cenie otrzymasz:
- Materiały szkoleniowe
- Certyfikat ukończenia szkolenia
- W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki
Dla kogo?
- Senior IT leaders and executives
- Managers, supervisory staff and team leaders
- IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
- IT professionals working in roles associated with a service-based business model
- IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
- Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework
Wymagania
- Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.
Zalety
- IDC MarketScape leader 7 years running for IT education and training
- Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
- Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
- Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
- Simplified purchase option with HPE Training Credits
Cele szkolenia
- Create, Deliver and Support (CDS) provides candidates with an understanding on how to integrate different value streams and activities to create, deliver and support IT- enabled products and services, as well as how to apply relevant practices, methods and tools
- The course prepares candidates for the PeopleCert ITIL 4 Specialist Create, Deliver and Support formal examination
- The official course syllabus outlines the following three categories
- Understand how to plan and build a service value stream to create, deliver and support services
- Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
Program
Module 0: Course Overview
Module 1: Introduction to Create, Deliver, and Support
Module 2: The Evolution of Professionalism in IT and Service Management
Module 3: Using Information and Technology to Create, Deliver, and Support Services
Module 4: Value Streams to Create, Deliver, and Support Services
Module 5: Practices for CDS • Change enablement
- Deployment management
- Incident management
- Knowledge management
- Monitoring and event management
- Problem management
- Release management
- Service design
- Service desk
- Service level management
- Service validation and testing
- Software development and management
