Szkolenie: ITIL® 4 Specialist: Create, Deliver and Support (CDS) with exam
ITIL 4 takes a holistic approach to building and modifying technology-enabled services from demand to value. The Create, Deliver and Support (CDS) course is about utilizing service management, adapting and adopting best practices, and using the ITIL service value system (SVS) framework to facilitate value co-creation in organizations. The CDS course provides practical guidance for those who work within the broad scope of technology-enabled services. CDS also provides clear guidance on how to collaborate and coordinate efforts to design, build, and support integrated and effective products and services, building from ITIL Foundation. ITIL 4 Create, Deliver and Support also addresses the cultural and team management aspects of product and service management, provides an overview of the tools and technologies which support service management, and demonstrates how to integrate management practices into end-to-end value streams. It is one of three ITIL 4 Specialist publications and is part of the requirements to complete the ITIL 4 Managing Professional designation.
- Trenerzy praktycy
- Kameralne grupy
Czas trwania szkolenia:3 dni (24h)
Kod kursu:HU0C2S
ITIL® 4 Specialist: Create, Deliver and Support (CDS) with exam
Cele szkolenia
Create, Deliver and Support (CDS) provides candidates with an understanding on how to integrate different value streams and activities to create, deliver and support IT- enabled products and services, as well as how to apply relevant practices, methods and tools
The course prepares candidates for the PeopleCert ITIL 4 Specialist Create, Deliver and Support formal examination
The official course syllabus outlines the following three categories
Understand how to plan and build a service value stream to create, deliver and support services
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services
Dla kogo?
Senior IT leaders and executives
Managers, supervisory staff and team leaders
IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
IT professionals working in roles associated with a service-based business model
IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework
Zalety
IDC MarketScape leader 7 years running for IT education and training
Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
Simplified purchase option with HPE Training Credits
The "ITIL® 4 Specialist: Create, Deliver and Support (CDS) with exam" course is offered by HPE Poland ATO/AEO of AXELOS Limited. "ITIL® 4 Specialist: Create, Deliver and Support (CDS) with exam" is a registered trade mark of AXELOS Limited. All rights reserved
Wymagania
Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.
W cenie otrzymasz:
Materiały szkoleniowe
Potwierdzenie uczestnictwa w szkoleniu
W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki
Program szkolenia
Module 0: Course Overview
Module 1: Introduction to Create, Deliver, and Support
Module 2: The Evolution of Professionalism in IT and Service Management
Module 3: Using Information and Technology to Create, Deliver, and Support Services
Module 4: Value Streams to Create, Deliver, and Support Services
Module 5: Practices for CDS • Change enablement
Deployment management
Incident management
Knowledge management
Monitoring and event management
Problem management
Release management
Service design
Service desk
Service level management
Service validation and testing
Software development and management
Module 6: Prioritizing and Managing Work
Exam Preparation
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