ITIL® 4 Specialist: Create, Deliver and Support (CDS)

Czas trwania szkolenia:3 dni (24h)

Kod kursu:HU0C2S

Poziom zaawansowania:
hpe

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O szkoleniu ITIL® 4 Specialist: Create, Deliver and Support (CDS)

W cenie otrzymasz:

  • Materiały szkoleniowe
  • Certyfikat ukończenia szkolenia
  • W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki

Dla kogo?

  • Senior IT leaders and executives
  • Managers, supervisory staff and team leaders
  • IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with a service-based business model
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
  • Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework

Wymagania

  • Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.

Zalety

  • IDC MarketScape leader 7 years running for IT education and training
  • Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
  • Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
  • Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
  • Simplified purchase option with HPE Training Credits

Cele szkolenia

  • Create, Deliver and Support (CDS) provides candidates with an understanding on how to integrate different value streams and activities to create, deliver and support IT- enabled products and services, as well as how to apply relevant practices, methods and tools
  • The course prepares candidates for the PeopleCert ITIL 4 Specialist Create, Deliver and Support formal examination
  • The official course syllabus outlines the following three categories
  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

Program

Module 0: Course Overview

Module 1: Introduction to Create, Deliver, and Support

Module 2: The Evolution of Professionalism in IT and Service Management

Module 3: Using Information and Technology to Create, Deliver, and Support Services

Module 4: Value Streams to Create, Deliver, and Support Services

Module 5: Practices for CDS • Change enablement

  • Deployment management
  • Incident management
  • Knowledge management
  • Monitoring and event management
  • Problem management
  • Release management
  • Service design
  • Service desk
  • Service level management
  • Service validation and testing
  • Software development and management

Module 6: Prioritizing and Managing Work

Exam Preparation

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