Szkolenie: ITIL® 4 Specialist: Drive Stakeholder Value with exam
The adoption of ITIL as the most widely used guidance in the world on IT and service management continues with ITIL 4. It ensures continuity with existing ways of working (where service management is already successful) by integrating modern and emerging practices with established and proven know-how. ITIL 4 also helps individuals and organizations see the benefits of new methods and move toward using them with confidence, focus, and minimal disruption. ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it within a strategic context. Its focus is on end-to-end product and service management, from demand to value. ITIL 4:Drive Stakeholder Value follows the customer journey and covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It explores the various steps organizations can take to drive stakeholder value, including but not limited to, fostering various types of relationships, understanding markets and stakeholders, and capturing and realizing value. The guidance also deals with the conversion of stakeholder satisfaction. It can be adopted and adapted in all types of organizations—helping to establish, maintain, and develop an effective service relationship at an appropriate level.
- Trenerzy praktycy
- Kameralne grupy
Czas trwania szkolenia:3 dni (24h)
Kod kursu:HU0C3S
ITIL® 4 Specialist: Drive Stakeholder Value with exam
Cele szkolenia
This course prepares candidates for the ITIL 4 Specialist: Drive Stakeholder Value formal examination
Understand how customer journeys are designed
Know how to target markets and stakeholders
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to align expectations and agree details of services
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption/provisioning)
Know how to realize and validate service value
Dla kogo?
Senior IT leaders and executives
Managers, supervisory staff and team leaders
IT professionals who require a deeper understanding of ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
IT professionals working in roles associated with a service-based business model
IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework
Efekty kształcenia
IDC MarketScape leader 7 years running for IT education and training
Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
Simplified purchase option with HPE Training Credits
The "ITIL® 4 Specialist: Drive Stakeholder Value with exam" course is offered by HPE Poland ATO/AEO of AXELOS Limited. "ITIL® 4 Specialist: Drive Stakeholder Value with exam" is a registered trade mark of AXELOS Limited. All rights reserved
Wymagania
Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.
W cenie otrzymasz:
Materiały szkoleniowe
Potwierdzenie uczestnictwa w szkoleniu
W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki
Program szkolenia
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