HU0C5S

Czas trwania szkolenia:3 dni (24h)

Kod kursu:ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

Poziom zaawansowania:
hpe

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O szkoleniu HU0C5S

W cenie otrzymasz:

  • Materiały szkoleniowe
  • Certyfikat ukończenia szkolenia
  • W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki

Dla kogo?

  • Senior IT leaders and executives
  • Managers, supervisory staff and team leaders
  • IT professionals who require a deeper understanding of ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with a service-based business model
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
  • Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework

Wymagania

  • Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.

Zalety

  • IDC MarketScape leader 7 years running for IT education and training
  • Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
  • Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
  • Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
  • Simplified purchase option with HPE Training Credits

Cele szkolenia

  • ITIL 4 Direct, Plan and Improve helps align product and service management with modern business requirements; drive successful organizational transformation; and embed continual improvement into an organization’s behavior at every level
  • It is one of four ITIL 4 publications that build on the concepts introduced in ITIL Foundation. Each of these publications focuses on a different aspect of service management
  • The DPI course prepares candidates for the PeopleCert ITIL 4 Strategist Direct, Plan and Improve formal examination
  • The official DPI course syllabus outlines the following categories
  • Understand the key concepts of direct, plan and improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC (governance, risk and compliance) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management for direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Program

Module 0: Course Overview

Module 1: Introduction to DPI

Module 2: Strategy and Direction

Module 3: Assessment and Planning

Module 4: Measurement and Reporting

Module 5: Continual Improvement

Module 6: Communication and Organizational Change Management

Module 7: Developing a Service Value System

Module 8: Bringing it Together

Exam Preparation

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