ITIL® 4 Foundation with Digital Transformation Simulation
Czas trwania szkolenia:3 dni (24h)
Kod kursu:H61N1S
Poziom zaawansowania:
O szkoleniu ITIL® 4 Foundation with Digital Transformation Simulation
W cenie otrzymasz:
- Materiały szkoleniowe
- Certyfikat ukończenia szkolenia
- W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki
Dla kogo?
- Business managers, business process owners, or any business person interfacing with IT organizations
- Individuals new to ITIL who require a fundamental overview of the ITIL 4 framework, and need to know how to apply service management concepts to create value for customers
- IT professionals already working with ITIL best practices who want to advance their knowledge of the new service management practices in ITIL 4
- Other individuals working in parts of the IT organization
Wymagania
- Additional study time outside of the class is required to prepare for the certification exam
Zalety
- IDC MarketScape leader 5 years runnin for IT education and training
- Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
- Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
- Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
- Simplified purchase option with HPE Training Credits
Cele szkolenia
- Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
- Describe the service value system (SVS), including how the SVS ensures value is co-created with the business
- Understand and implement the ITIL service value chain
- Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination