ITIL® 4 Foundation with Digital Transformation Simulation

Czas trwania szkolenia:3 dni (24h)

Kod kursu:H61N1S

Poziom zaawansowania:

Szkolenie na zamówienie

  • Dostosowany program
  • Indywidualna wycena
  • Dowolny termin
Zapytanie o szkolenie

O szkoleniu ITIL® 4 Foundation with Digital Transformation Simulation

W cenie otrzymasz:

  • Materiały szkoleniowe
  • Certyfikat ukończenia szkolenia
  • W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki

Dla kogo?

  • Business managers, business process owners, or any business person interfacing with IT organizations
  • Individuals new to ITIL who require a fundamental overview of the ITIL 4 framework, and need to know how to apply service management concepts to create value for customers
  • IT professionals already working with ITIL best practices who want to advance their knowledge of the new service management practices in ITIL 4
  • Other individuals working in parts of the IT organization


  • Additional study time outside of the class is required to prepare for the certification exam


  • IDC MarketScape leader 5 years runnin for IT education and training
  • Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
  • Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
  • Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
  • Simplified purchase option with HPE Training Credits

Cele szkolenia

  • Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
  • Describe the service value system (SVS), including how the SVS ensures value is co-created with the business
  • Understand and implement the ITIL service value chain
  • Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination


Podobne szkolenia

ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

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Liczba dni: 3

4250 PLN

The adoption of ITIL as the world’s most widely used guidance for IT and service management continues with ITIL 4. ITIL 4 ensures continuity with existing ways of working (where service management is already successful) by integrating modern and emerging practices with established and proven know-how. ITIL 4 also provides guidance on new methods to help individuals and organizations see their benefits and use them with confidence, focus, and minimal disruption. ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it within a strategic context. Its focus is on end-to-end product and service management, from demand to value. ITIL 4 Direct, Plan and Improve (DPI) is an essential source of reference in aligning product and service management with modern business requirements—driving transformation and creating a continual improvement culture. The DPI course discusses concepts, principles, methods, and techniques that are leveraged to give direction, engage in planning, and participate in improvement activities. Not least of all, it enables participants and their organizations to adopt a service management approach and demonstrate a service mindset. ITIL 4 Direct, Plan and Improve identifies and focuses on the core competencies that leaders and operational employees should cultivate and apply throughout their service management careers. Participants receive a supply of ideas and methods that will make them better leaders and individual contributors, and that will help them continue to improve.