ITIL® Service Operation
LICZBA DNI: 3 (24h)
KOD KURSU: HF440S
O szkoleniu
DLA KOGO?
Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers
IT architects, IT planners, IT consultants, IT audit managers, IT security managers
ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle
Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization
IT professionals working within, or about to enter, a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite
WYMAGANIA
Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
A basic IT literacy and around 2 years IT experience are highly desirable
Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme
Complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination
ZALETY
IDC MarketScape leader 5 years running for IT education and training
Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
Simplified purchase option with HPE Training Credits
Cele szkolenia
Introduction to service operation
Service operation principles
Service operation processes
Common service operation activities
Organizing for service operation: functions
Technology considerations
Implementation of service operation
Challenges, critical success factors and risks
Program
