ITIL® Service Operation

LICZBA DNI: 3 (24h)

KOD KURSU: HF440S

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# hpe

O szkoleniu

DLA KOGO?

Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers

IT architects, IT planners, IT consultants, IT audit managers, IT security managers

ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle

Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working within, or about to enter, a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved

Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

WYMAGANIA

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)

A basic IT literacy and around 2 years IT experience are highly desirable

Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme

Complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination

ZALETY

IDC MarketScape leader 5 years running for IT education and training

Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services

Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE

Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training

Simplified purchase option with HPE Training Credits

Cele szkolenia

Introduction to service operation

Service operation principles

Service operation processes

Common service operation activities

Organizing for service operation: functions

Technology considerations

Implementation of service operation

Challenges, critical success factors and risks

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