ITIL® Service Offerings and Agreements

LICZBA DNI: 5 (40h)

KOD KURSU: HF427S

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# hpe

O szkoleniu

DLA KOGO?

IT Professionals, Business managers, Business process owners

Individuals who require a deep understanding of the Service Offerings and Agreements processes and of how it may be used to enhance the quality of IT service support within an organization

IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement program

Operational staff involved in service portfolio management; service level management; service catalogue management; demand management; supplier management; financial management for IT services and business relationship management who wish to enhance their role-based capabilities

Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

WYMAGANIA

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)

2 to 4 years’ professional experience working in IT service management is highly desirable

Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme

Complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Strategy and ITIL Service Design core guidance in preparation for the examination

Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Strategy and ITIL Service Design publications

ZALETY

IDC MarketScape leader 5 years running for IT education and training

Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services

Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE

Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training

Simplified purchase option with HPE Training Credits

Cele szkolenia

Overview of SOA processes and basic principles

The value to the business of SOA activities

How the SOA processes rely on a good business case

How the SOA processes rely on a good understanding of return on investment (ROI)

Processes across the service lifecycle pertaining to the service offerings and agreements curriculum: Service portfolio management, Service catalogue management, Service level management, Demand management, Supplier management, Financial management for IT services, Business relationship management

SOA roles and responsibilities

Technology and implementation considerations

Challenges, critical success factors and risks

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