ITIL® Release, Control and Validation
LICZBA DNI: 5 (40h)
KOD KURSU: HF429S
Dostosowany program O szkoleniu
DLA KOGO?
IT professionals, business managers, business process owners
Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization
IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement program
Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite
WYMAGANIA
Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
2 to 4 years professional experience working in IT service management is highly desirable
Complete at least 30 contact hours (hours of instruction, excluding breaks, and not including summary review time, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme
Complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Operation core guidance in preparation for the examination
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Operation publications
ZALETY
IDC MarketScape leader 5 years running for IT education and training
Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
Simplified purchase option with HPE Training Credits
Cele szkolenia
The importance of service management as a practice concept and service transition princi-ples, purpose and objective
The importance of ITIL release, control and validation while providing service
How all processes in ITIL release, control and validation interact with other service lifecycle processes
What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
How to measure ITIL release, control and validation
The importance of IT security and its contributions to ITIL release, control and validation
The technology and implementation considerations surrounding ITIL release, control and validation
Change management as a capability to realize successful service transition
Service validation and testing as a capability to ensure the integrity and the quality of service transition
Service asset and configuration management as a capability to monitor the state of service transition
Knowledge management as part of enhancing the on-going management decision support and service delivery capability
Request fulfilment and change evaluation to ensure meeting committed service level performance
Release, control and validation process roles and responsibilities
Technology and implementation considerations
Challenges, critical success factors and risks associated with ITIL release, control and validation
