ITIL® Practitioner
LICZBA DNI: 2 (16h)
KOD KURSU: H9P68S
Dostosowany program O szkoleniu
DLA KOGO?
The course is suitable for diverse groups of people who have a stake in the effectiveness and efficiency of IT service organizations
The course will also be of value to leaders and managers in IT or the business who want to obtain a practical experience and understanding of how to enable ITSM to add value to the business
WYMAGANIA
Hold the ITIL Foundation certificate in IT Service Management
Students are required to purchase and bring to class the ITIL Practitioner Guidance book by Axelos, since this is an open book examination
ZALETY
IDC MarketScape leader 5 years running for IT education and training
Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
Simplified purchase option with HPE Training Credits
Cele szkolenia
To better understand the nature of best practices and be able to use them appropriately
To be able to apply holistic and critical thinking to any initiatives in the business and in ITSM
To be able to use the CSI approach while giving due diligence to critical enablers of the CSI Approach: namely the guiding principles, measurements and metrics, communication and OCM (organizational change management)
