ITIL® Planning, Protection and Optimization

Czas trwania szkolenia:5 dni (40h)

Kod kursu:HF430S

Poziom zaawansowania:


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O szkoleniu ITIL® Planning, Protection and Optimization

W cenie otrzymasz:

  • Materiały szkoleniowe
  • Certyfikat ukończenia szkolenia
  • W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki

Dla kogo?

  • IT Professionals, Business managers, Business process owners
  • Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization
  • IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement program
  • Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite


  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
  • 2 to 4 years professional experience working in IT service management is highly desirable
  • Complete at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme
  • Complete a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Design core guide
  • Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Design publication


  • IDC MarketScape leader 5 years running for IT education and training
  • Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
  • Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
  • Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
  • Simplified purchase option with HPE Training Credits
  • Praktyka przed teorią - wszystkie szkolenia technologiczne prowadzone są w formie warsztatowej. Konieczna teoria jest wyjaśniana na przykładzie praktycznych zadań
  • Konkretne umiejętności - w ramach każdego szkolenia rozwijamy praktyczne umiejętności związane z daną technologią i tematyką
  • Nauka z praktykami - wszyscy trenerzy na co dzień pracują w projektach, gwarantuje to dostęp do eksperckiej wiedzy i praktycznego know-how

Cele szkolenia

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
  • And specifically in the following key ITIL process and role areas: Capacity management; Availability management; IT service continuity management; Information security management; Demand management
  • Challenges, critical success factors and risks for planning, protection and optimization


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