ITIL® Planning, Protection and Optimization

LICZBA DNI: 5 (40h)

KOD KURSU: HF430S

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# hpe

O szkoleniu

DLA KOGO?

IT Professionals, Business managers, Business process owners

Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization

IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement program

Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities

Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

WYMAGANIA

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)

2 to 4 years professional experience working in IT service management is highly desirable

Complete at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme

Complete a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Design core guide

Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Design publication

ZALETY

IDC MarketScape leader 5 years running for IT education and training

Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services

Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE

Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training

Simplified purchase option with HPE Training Credits

Cele szkolenia

Service design in PPO and lifecycle context

Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization

Capacity management as a capability to realize successful service design

Availability management as a capability to realize successful service design

IT service continuity management as a capability to support overall business continuity management

Information security management as part of the overall corporate governance framework

Planning, protection and optimization roles and responsibilities

Technology and implementation considerations

Organizational roles relevant to PPO

And specifically in the following key ITIL process and role areas: Capacity management; Availability management; IT service continuity management; Information security management; Demand management

Challenges, critical success factors and risks for planning, protection and optimization

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