ITIL® Managing Across the Lifecycle

LICZBA DNI: 5 (40h)

KOD KURSU: HF442S

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# hpe

O szkoleniu

DLA KOGO?

Chief information officers, Senior IT managers, IT managers, Supervisors, IT professionals, IT operations practitioners, IT development practitioners

Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module

Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite

WYMAGANIA

Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits Holders of ITIL Expert Certificate in IT Service Management are also eligible

Complete at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution

Complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list and by reviewing the syllabus and the ITIL core publications in preparation for the examination

ZALETY

IDC MarketScape leader 5 years running for IT education and training

Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services

Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE

Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training

Simplified purchase option with HPE Training Credits

Cele szkolenia

Key concepts of the service lifecycle

Communication and stakeholder management

Integrating service management processes across the service lifecycle

Managing services across the service lifecycle

Governance and organization

Measurement

Implementing and improving service management capability

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