ITIL® Foundation for IT Service Management
LICZBA DNI: 3 (24h)
KOD KURSU: HF421S
Dostosowany program O szkoleniu
DLA KOGO?
IT professionals, business managers and business process owners
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
WYMAGANIA
Experience and knowledge of IT computing environments is useful but not essential
Additional personal study time is required at the end of each day during the course
ZALETY
IDC MarketScape leader 5 years running for IT education and training
Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
Simplified purchase option with HPE Training Credits
Cele szkolenia
Service management as a practice (comprehension)
The ITIL service lifecycle (comprehension)
Generic concepts and definitions (awareness)
Key principles and models (comprehension)
Selected processes (awareness)
Selected functions (awareness)
Selected roles (awareness)
Technology and architecture (awareness)
Competence and training (awareness)
