ITIL® Continual Service Improvement

LICZBA DNI: 3 (24h)

KOD KURSU: HF441S

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# hpe

O szkoleniu

DLA KOGO?

Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers

IT architects, IT planners, IT consultants, IT audit managers, IT security managers

Service test managers and ITSM trainers

Individuals who require a detailed understanding of the CSI phase of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved

Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

WYMAGANIA

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)

A basic IT literacy and around 2 years IT experience are highly desirable

Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme

Complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Continual Service Improvement publication in preparation for the examination

ZALETY

IDC MarketScape leader 4 years running for IT education and training

Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services

Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and (ISC)2

Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training

Simplified purchase option with HPE Training Credits

Cele szkolenia

Introduction to CSI

CSI principles

CSI processes

CSI methods and techniques

Organizing for CSI

Technology considerations

Implementing CSI

Challenges, critical success factors and risks

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